Additional industry commentary can be found on ABM's blog
The annual abmpegasus™ user group meeting opened with the reception in Eastwood Hall followed by a very warm welcome from ABM Managing Director, Declan McGrath.
The delegates had the opportunity to hear about the latest releases, software developments and the roadmap for abmpegasus™. They also enjoyed the presentation delivered by Tom Rodgers (Police Scotland) where he explained the challenges the service has faced and largely overcome, as they moved from 8 forces and an agency into Police Scotland.
Chris Watola commented: “(The presentation) was very useful in light of our closer alignments with other forces and what may happen in the future” and added “ABM is one of the better companies we deal with”
“The setting was very nice” commented one of Cumbria representatives: “We found (the presentation) very good. It was quite interesting to hear what ABM had to say (it was) very relevant to ABM as such. The content all the way through was good. (Regionalisation) could be the way the rest of the forces are going to go” Another delegate adds: “It was good for us to come all this way (despite the distance) - we have had all our questions answered”
Between the sessions, delegates had a chance to network, socialise, exchange ideas and working practices and enjoy each other’s company. It was also a great opportunity to feedback directly to ABM.
“Everyone at ABM wants to ensure that the services we provide to all of our customers, is what they require and expect, and delegates’ feedback following our user group is an essential part of that process.” Said Declan McGrath.
Tom Rodgers also highlighted importance of two way communication “ The recurrence of the User Groups event is an invaluable opportunity for the business customers to keep products on track for development and for ABM to provide an update on delivery of the Pegasus products. It was an opportunity to share information with colleagues in similar roles across the country and to identify and overcome issues.” “Detective Inspector Rodgers of the Central Authorities Bureau, Police Scotland continued, “I have taken a lot from this meeting and have returned to my Force with a number of enquiries to progress. It is important that we stay up to date with the progress of Pegasus Surveillance and that, users drive the development.
The facilities provided for the event were excellent, maximising the opportunity to speak with other delegates.”
Paul Hardman, the ABM Business Relationship Manager commented:
“This is the first User Group event that I have attended as an ABM Business Relationship Manager. It was a completely different experience on this occasion, as I have previously been one of the delegates! I found the entire event extremely useful, not only for the delegates attending, but also from the perspective of the company, as we hear first-hand what the customer wants to make their roles easier and to make abmpegasus™ even more intuitive, all of which informs our development plans.
I have the benefit of knowing what it is like attending this event as a delegate and as such, will ensure that we take all of the comments from the various sessions, feed them into the planning process and most importantly, feed this information back to our customers.”
If any customer wishes to contact Paul, his details are shown below:
t: +44 (0)115 907 8059
m: +44 (0)759 055 1377
– a world leading provider of law enforcement software for managing confidential informants and covert operations – is proud to be a continuing sponsor for this year’s Major Cities Chiefs Association (MCCA) in Philadelphia, PA.
On 18 and 19 October ABM consultant and CI and intelligence expert, George Harrison, and International Business Development Manager, Dawn Starling, will be on hand to offer a range of information and advice on confidential informant management, undercover operations and intelligence management.
World leaders in law enforcement software
ABM has been providing intelligence management solutions to international law enforcement agencies for over and prides itself on providing solutions to over 60 international law enforcement agencies and of the UK police forces. We work with clients to design, develop and implement a range of information management specialist software solutions covering confidential informants, undercover operations and intelligence management.
The Major Cities Chiefs Association (MCCA) is a professional organization of police executives representing the largest cities in America and Canada. The MCC provides a unique forum for urban police, sheriffs and other law enforcement chief executives to discuss common problems and share information and problem-solving strategies. MCC articulates the public safety needs of large cities in the formulation of criminal justice policy.
Please don’t hesitate to contact us on for more information or discuss how we can help your law enforcement agency.
We hope to see you there.
ABM Software America – a world leading provider of law enforcement software for managing confidential informants, covert operations and intelligence – is proud to be a gold level sponsor at this year’s National Alliance of State Drug Enforcement Agencies (NASDEA) Training Conference in Florida.
From 8th – 12th September ABM International Business Development Manager, Dawn Starling, and independent confidential informant and Intelligence expert, and ABM Consultant, John Buckley, will be on hand to offer expert-led advice on effective confidential informant and intelligence management, including how to meet your agencies requirements for intelligence-led policing.
John will also give a 10 minute talk on our expert-led solution and how it can help law enforcement agencies meet the requirements for intelligence-led policing. The talk will also offer advice on how to get the most effective and useful information/intelligence from your confidential informants.
4 April 2013 - America
ABM Software USA – a world leading provider of law enforcement software for managing covert operations and intelligence – is proud to be attending this year’s LEIU/IALEIA Annual Training Event in Chicago, Illinois.
Join us from April 8th-12th where Dawn Starling, our International Law Enforcement Business Development Consultant, will be on hand to offer a range of information, advice and expertise in our solutions for confidential informant management, undercover operations and intelligence management.
World-leading confidential informant expert, John Buckley, who regularly consults for ABM, will also be providing a presentation on Managing Human Sources - A Better Way? The presentation discusses how human sources can be proactively recruited and managed in a way to maximize the benefits for the agency while, at the same time, reducing risk. It will describe the various roles that everyone involved in intelligence should be playing. The talk will be of interest to anyone involved in intelligence management who is seeking to develop their agency's capabilities in the field.
12 March 2013 - America
ABM had a fantastic night at this year’s UK Trade and Investment (UKTI) Business Innovation Recognition Awards in Miami where we were recognised for our services to law enforcement in Florida.
ABM joined other UKTI award winners at a black tie Gala Dinner at the Four Seasons Hotel in Miami last week, to mark their law enforcement success and the launch of BritWeek Visits Miami – a week-long program of events celebrating the UK/Florida economic and cultural relationship.
ABM Managing Director, Iain Moffat, is delighted with the news: “I am thrilled with our win in the Service Provision award category which is testament to the quality of our solutions. Over the last 12 months ABM has gained significant traction within the law enforcement sector in Florida with our abmpegasus™ Source Management module which is particularly pleasing given the challenging barriers to market entry.”
Winners were chosen by a Judges’ Committee, which included Her Majesty’s British Consul General in Florida and UKTI’s senior trade and investment executives, and include: